Evaluation
What would an NHS pilot measure?
01
Completion time
How long a person takes to finish an intake from start to submission.
02
Incomplete submissions
How many submitted forms still lack information the service needs.
03
Data-entry time
How long staff spend entering or re-typing information into the record.
04
Clarification requests
How often someone has to be contacted again to explain an answer.
05
Administrative correction time
How long staff spend correcting, de-duplicating and reconciling records.
06
User-reported ease of completion
How straightforward people say the process felt afterwards.
The objective of a pilot would be to test whether the FORMAX interaction model produces measurable improvements compared with an existing intake process.
Fictional demonstration data